From :
Matt Christian,
Customer No. 5500180490,
Jakarta,
24th March 2010
To :
Mr. Anthony Hill,
Manager,
Central Asia Bank,
Kemanggisan Branch
Dear Mr. Hill,
I am Matt Christian and I have an account with your bank holding the account number 5500180490. I had recently applied for an account detail book and had given a written application for the same. I had applied for the same on the 28th Feb 2006. I was informed that I would be issued a new account detail book at the earliest latest by the 10th of March.
Even after repeated trips and calls to the bank, none of the staff respond positively on the status of my application. Yesterday my patience gave up when the teller Ms. Selena asked me to fill a fresh application. I have been a customer of this bank for the past 5 years and never before faced such an issue. I request you to look into the matter at the earliest and have my account detail book issued. I hope this kind of trouble never happen again.
Thanks and regards,
Matt Christian
