From :

Matt Christian
Orchard Road 15
Singapore

To :

Mr. Tom
Customer Service Manajer
123 Company
Singapore

14th Jan 2018

Dear, Mr. Tom

I had bought the 123 cooking product, receipt number 123445 from your Company on 10th Jan. I regret to inform you that the product is defective and my numerous verbal complaints to your personnel have yielded no results.

I request you to either replace the product with a functioning new product or refund my money within two weeks.

I have never been let down by any of your products in the past and I look forward to your immediate action on this occasion.

I am enclosing a copy of the Receipt to help you initiate immediate action. Thanking You for your attention.

Sincerely,

Matt Christian